Frequently Asked Questions
How Can We Help?
We’ve pulled together some of the most frequently asked questions we receive and compiled them into one place. Should you have any other questions that we may have missed, contact us and we will do our best to help you.
Q. What is Support Coordination?
At Support Solutions Gippsland, we believe knowledge is power.
Support Coordination helps you understand your NDIS plan, connect with the right providers, and stay in control of your journey.
We work with you — not for you — so you can make confident, informed decisions about your supports.
📞 Want to learn how we can support you? Let’s chat today.
Q. How to choose the right Support Coordinator
Choosing a Support Coordinator is a big decision — and it should always feel right for you. 💬
Here are a few things to look for:
✅ They listen and understand your goals.
✅ They explain things clearly.
✅ They empower your choice and control.
✅ They’re connected in your local community.
At Support Solutions Gippsland, we take the time to get to know you. Because the best outcomes start with trust.
Q. What is the difference between a Support Coordinator and a Plan Manager?
Support Coordination
A Support Coordinator helps NDIS participants understand their NDIS plan, identify their goals and needs, and connect with the right supports and services. They work alongside participants to monitor progress, build capacity, and ensure they can live with greater choice, control, and confidence.
Plan Management
A Plan Manager takes care of the financial and administrative aspects of an NDIS plan. This includes processing invoices, managing payments, and tracking budgets to ensure funds are used effectively. If you would like to access plan management services, your Support Coordinator can assist you in arranging this support.
Q. What is Choice and Control?
Your NDIS plan is YOUR plan.
That means you get to choose who supports you, how, and when.
At Support Solutions Gippsland, we honour your choices and help you explore options that truly fit your life and goals.
Because everyone deserves to feel heard, respected, and in control.
Q What does a Support Worker do?
Every day, our Support Workers make a difference — helping participants build confidence, independence, and connection.
From morning routines to community outings, no two days are the same — but every day is rewarding.
If you love helping people reach their goals, join our team and grow with us in Gippsland.
Q. What is the difference between the NDIS, the NDIA and the NDIS Commission?
The NDIS is the scheme that funds disability supports. The NDIA (National Disability Insurance Agency) runs the scheme and sets rules like pricing. The NDIS Quality and Safeguards Commission regulates quality, safety, incident reporting, and worker screening.
Q. Do I have to be a registered provider?
You must be registered to deliver supports to NDIA-managed (Agency-managed) participants and for some specialist supports; unregistered providers can work with self-managed or plan-managed participants where appropriate.
Q. How is participant privacy handled—when do we need consent?
The NDIA Privacy Policy explains how personal information is used and shared. Use NDIA consent forms to share a participant’s NDIS information with others, unless another lawful basis applies.